At Fresh Cart Sphere , we want you to have a smooth and satisfying shopping experience. If you are not completely happy with your purchase, our Refund & Return Policy is designed to offer a simple and transparent process.
Eligibility for Returns
You may request a return if the item you received is damaged, defective, incorrect, or not as described. To be eligible, the product must be unused, in its original packaging, and returned within 7–14 days from the date of delivery. Certain items like opened food products, grooming items, and hygiene-related goods may not be eligible for returns due to safety reasons.
Return Process
To start a return, please contact our support team with your order number, product details, and the reason for return. Once your request is approved, Fresh Cart Sphere will provide instructions for sending the item back. Please ensure the product is packed securely to avoid further damage during transit.
Refund Policy
After we receive and inspect the returned item, your refund will be processed within 5–10 business days. Refunds are issued to your original payment method. In cases where a refund is not applicable, we may offer store credit or a replacement depending on the product and the situation.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Opened pet food or treats
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Used grooming tools
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Hygiene products
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Customized or special-order items
Order Cancellation
Orders can be canceled before shipment. If your order has already been dispatched, you may need to wait for it to arrive and then initiate a return.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos or videos as proof. Fresh Cart Sphere will arrange a replacement or refund at no extra cost.
Contact Us
For any questions or assistance regarding returns or refunds, our support team at Fresh Cart Sphere is always ready to help. Your satisfaction is our priority.
Email – contact@freshcartsphere.com
Address- 11438 E Amherst Cir S, Aurora, CO 80014, USA
contact – +1 303-344-6993